Custom Home Builder Burlington ("we", "us" or "our") respects your privacy. This policy explains what personal information we collect through this website and our lot evaluation process, how we use it and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect information you choose to give us, including:

  • Your name and phone number (required on our lot evaluation form)
  • Your email address (optional)
  • The Burlington area or municipality where your lot is located
  • The service you are interested in and any lot details you share, such as lot size, street or timing
  • Information you share by phone, in meetings or during a lot evaluation, such as surveys, drawings or title documents

We also collect limited technical information automatically, such as the page you submitted a form from, browser type and general usage data, to keep the site working and understand how it is used.

2. How We Use Your Information

  • To call you back about your enquiry, typically within 24 hours during business hours
  • To prepare lot evaluations, designs, quotes and contracts you request
  • To manage permits, inspections and construction on your project
  • To meet Tarion warranty, legal, accounting and insurance obligations
  • To improve our website and services

We do not sell your personal information, and we do not send marketing emails without your consent.

3. How Form Submissions Are Processed

Our website forms are delivered through a third-party lead-capture service that forwards your submission to us by email. The service filters spam and removes scripts from submitted content. Your submission is used only to respond to your enquiry.

4. Sharing Your Information

We share personal information only where needed to deliver your project or meet legal obligations, for example with:

  • Designers, engineers, surveyors and consultants working on your project
  • The City of Burlington, Town of Oakville, City of Hamilton, Halton Region, Conservation Halton, the Niagara Escarpment Commission and other agencies, as part of permit applications
  • Tarion, for new home enrolment and warranty administration
  • Your lender, at your request, for construction draw inspections
  • Professional advisors, insurers or authorities where required by law

5. Cookies and Analytics

Our website may use cookies and similar technologies, including analytics and tag management tools, to measure site usage and improve performance. You can set your browser to refuse cookies or to alert you when cookies are sent. Some features may not work properly without them.

6. Data Security and Retention

We use reasonable administrative, technical and physical safeguards to protect personal information. We keep project records for as long as needed for the project, the Tarion warranty period and our legal and accounting obligations, and we securely dispose of information we no longer need.

7. Your Rights

You may ask us to:

  • Access the personal information we hold about you
  • Correct information that is inaccurate
  • Delete information we are not required to keep
  • Withdraw consent to optional communications

8. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

9. Contact Us

For privacy questions or requests, contact us:

  • Phone: (647) 277-2001
  • Hours: Mon-Fri 8am-6pm, Sat 9am-3pm
  • Location: Burlington, ON - Serving Halton Region + West Hamilton
  • Online: contact form